Effective Tracking System for Meeting Business Requirements

Introduction

Mick discovered RAM through a business acquisition. CK Rail's previous system only offered basic vehicle mapping, which didn't meet their operational needs.

The basic tracking in place was only able to track vehicles on a map, which fell far short of what we needed and our clients required.

With Network Rail's strict performance targets and transparency requirements, RAM's fleet management solution provided the comprehensive approach they needed.

Proof of Quick Response Times

The GPS tracking system delivers essential proof that they:

• Assess issues within the required 2-hour window
• Complete repairs within the 12-hour requirement

The system provides timestamp evidence of site visits and repair duration. The evidence check feature also allows them to upload images showing completed work.

Less Paperwork

Network Rail needs regular reports, which the automated reporting system now handles. This saves them 25-30 hours every week on paperwork alone.

Improved Compliance

The in-app Daily Check feature helps CK Rail meet both customer expectations and regulatory requirements. For their high-mileage fleet, the system's timely notifications ensure vehicles receive maintenance when needed, preventing unexpected breakdowns. This approach has eliminated over 50 hours of unplanned vehicle downtime monthly, helping them maintain prompt job response times.

Enhanced Driver Safety

CK Rail implemented:

• Streamlined checks for driver license verification
• Behavior monitoring reports to track driving performance
• A structured warning system for persistent speeding or unsafe driving

These measures have noticeably improved driver behavior, with fuel consumption data confirming the benefits of safer driving practices.

Easy Maintenance Planning

With vehicles driving up to 40,000 miles yearly, the service and reminders make it easy to keep their fleet running smoothly.

Excellent Customer Support

We call the customer service team regularly for support, and everyone who we speak to has been able to help us every time; the customer service team are brilliant.

RAM stands out as the only UK tracking company awarded a three-star exceptional rating from Investor In Customers (IIC).

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